Renewal, Cancelation, and Refund Policy

Supervised and managed by arkana education

Registration fees vary depending on the educational platform the student is enrolling in. All registration fees must be paid within 5 business days of completing the registration form. Payments can be made in one of the following forms: E-Transfer and Banking information. An NSF fee of $50 will be applied to all cheques processed with insufficient funds.

Educational Plan Local Students International Students
Online Programs and Courses
$ 50
$150
In-Class and Virtual Programs and Courses
$100
$200
Full-Time Studies: Online, Virtual, and On-Campus
$100
$250

Registration fees vary depending on the educational platform the student is enrolling in. All registration fees must be paid within 5 business days of completing the registration form. Payments can be made in one of the following forms: E-Transfer and Banking information. An NSF fee of $50 will be applied to all cheques processed with insufficient funds.

  1. At the time of registration, students must submit proof of prerequisite(s) for the course(s) and programs of study they wish to enroll in. Any changes or cancellation(s) MUST be requested in writing to admision@arkanaeducation.ca.
  2. Promotional education packages cannot be broken within the academic school year and are non-refundable.
  3. In the event that students or parents are not forthcoming with information that could negatively impact the performance of the student or their peers, Arkana Education reserves the right to dismiss the student from the school. 
  4. In the event a student is suspended, expelled, or otherwise required to leave Arkana Education school for any reason, all fees paid to Arkana are strictly non-refundable, with no exceptions. 
  5. In the event that a student is ineligible for admission prior to the course start date, all tuition fees paid will be refunded minus the non-refundable registration fee and admissions fees for full-time international students.
  6. Arkana will refund 100% of the tuition fees paid in the event that we are not able to offer an advertised course.
  7. Refunds for registered on-campus courses may be granted up to, and including, the first session of the class excluding online education. There may be no further refunds issued following this period. The student, parent or guardian is responsible for any outstanding payments regardless of the student’s attendance or participation.
  8. Credit notes are non-transferable, valid for 12 months from the issue date, and are applicable to all Arkana Education programs. Credit notes cannot be transferred to another student
  9. In the event that an installment payment is missed, a $100 fee will be applied. Missed installment payments will be monitored and managed. Families will be given 72 business hours to resolve any missed installment payment and the $100 fee will be levied. If payment is not resolved, the student will be considered in default and the Campus notified to restrict attendance until payment is made.

Full-Time Studies 

Students enrolled full-time at Arkana Education are subject to the following:

  1. An administration fee of $750 is subjected to all students registering for online and/or virtual education, and students who have completed their credit evaluation, student number registration and English/Mathematics placement procedure for full-time on-campus studies. 
  2. Students who have been scheduled for an English or Mathematics placement test are required to be present on the designated date and time. Students who miss their scheduled test(s) may be charged a penalty fee of up to $250, per test.
  3. International students will be refunded 100% of their tuition, excluding any applicable fees, IF their Study Permit or Student VISA is declined. Families must complete a request for refund and attach proof of refusal or rejection letter, and forward it to admision@arkanaeducation.ca within 15 working days from the day stated on their Letter of Refusal. 
  4. In order to receive a refund, the original signed receipt(s) must be presented. The school may cancel, replace or alter the schedule of a course without prior notice. If such events occur during the term, the school will issue refunds based on the remaining hours of the affected course. If the original payment was made by credit card, debit card or PayPal, the refund may be reversed to the respective financial institution.
  5. Students/International students registered for both on-campus, virtual education and/or online education programs as a bundle educational package, will be subjected to both on-campus and online policies. 

Online Education

  • Tuition fees for online education are non-refundable under any circumstances.

Programs and Courses

Dropping a Course

Drop within 5 sessions Drop after 5 sessions, but before midterm Drop after midterm
Private Classes On-Campus / Virtual
Full tuition minus $336 drop fee.
50% of full tuition
No refund
Semi-Private / Group Classes On-Campus / Virtual
Full tuition minus $172 drop fee.
50% of full tuition
No refund
Online Courses / Program
No Refund
No Refund
No Refund

Students, who wish to drop a course, must submit a cancellation request to the office, in writing. Students under the age of 18 years old are required to submit a letter from their parent/ guardian. Upon receiving the cancellation request, we will update the student’s file and issue an updated receipt. This receipt must be presented for any applicable refunds.  

⋆ Not attending a course is not equivalent to dropping a course.

Transferring Course

Online Courses All other courses
Students can transfer courses, prior to midterm and are subjected to a $250 transfer course fee.
Transferred courses are subjected to drop course fees.

Students are allowed to transfer one or more courses to another term or retake them, subject to course availability, for the following reasons:

  • The student is not satisfied with his/ her performance
  • Students have missed several classes due to illness, personal issues, work, etc.
  • The student realizes that the course load is too heavy
  • Change in his/ her normal routine or schedule such as work, social life, sports, after-school activities, medical, family issues, etc.

General Policy Regarding Tutoring Sessions

For all tutoring sessions, the student is required to pay the fee at least 24 hours prior to the appointment. The minimum time for each session is two hours unless the instructor agrees to a shorter period. Tutoring sessions must take place on the High School premises, or a monitored video session. In the case where a bundle of tutoring sessions was acquired, and a student wishes to get a refund, the administration fee, equivalent to one regular hourly rate, will be retained and all remaining payments for the unused hours will be refunded. 

Textbooks / Additional Course Resources 

Students requiring textbooks for their courses are encouraged to purchase their own from textbook stores. Students are responsible to obtain all necessary additional resources required to complete a course. 

ALL RECENT UPDATES, INCLUDING ANY CHANGES OR CANCELLATIONS TO THE COURSES OR SCHEDULES, WILL BE POSTED ON OUR WEBSITE. PLEASE MAKE SURE TO CHECK FREQUENTLY AT www.ArkanaEducation.org

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